When most people heard that Beyonce was making a crossover country album, they went up in arms. Myself, as an avid country music fan, I was pumped! Beyonce is a queen and country music is my jam, so what’s not to love? It’s the best of both worlds! That is also how I feel about the new Social Mirror call to action opportunities and the ability to use click/scan to call, click/scan to email, and click/scan for directions. (Any chance to be able to show a picture of me with Luke Bryan, I am going to take it!)
Social Mirror ads are a great option for advertisers because creating the ads is almost effortless, they are versatile since you can use images, videos, or carousel formats, they can be customized, they have a social media component to them, and they come in different formats like OTT ads and story ads.
Up until recently, if a business’ main goal was phone calls or getting emails, their ad options were limited since most digital advertising, when users click on an ad, they are directed to a click through URL landing page. Google Pay-Per-Click (PPC) ads are an exception because they offer the option to run Call Only Ads which are designed to encourage people to call a business instead of going to a website, and they only appear on mobile devices. When a potential customer clicks the ad, the ad places a call to the business from their device. Google does not allow an advertisers business phone number to be listed in the main ad text of a PPC ad, unless you do a Call Ad. Another option to have people call a business through a PPC ad is with a Call Extension with a regular PPC text ad. Call Extensions run during the days/hours that the advertiser’s business is open, and it displays a phone number that is clickable and opens the user’s phone dialer, if they are using a mobile device. If the user were to click anywhere else on the text ad, they would be brought to the click through URL landing page.
Facebook ads are another type of ad that will allow a user to make a phone call directly from the ad that they are served, but this option comes with some drawbacks. Facebook ads with “Call Now” as the call-to-action typically have low click through and engagement rates, and they are only effective during business hours. Also, the people that may have clicked “Call Now” on their phone may have not even meant to; they could have been scrolling down their News Feed and then tap the button by accident, resulting in inflated metrics.
Outside of those two ads, there wasn’t really an effective way to make phone calls with a digital advertising campaign, until now. Social Mirror ads now offer the ability to click to call, click to email, and click for directions for display, video, and carousel formats, and scan to call, scan to email, and scan for directions for the Social Mirror OTT format.
This is a great addition to ads that already have click through rates that tend to outperform other types of ads, and it also allows for consumers to take more of an action directly from the ad. Being able to tap or scan and make a phone call makes it incredibly easy for potential customers to connect with a business directly from the ad. With just one click or scan, customers and prospective customers can initiate a phone call, eliminating the need to manually dial a number or search for contact information.
Click to call buttons also encourage real-time interaction. When users click the call-to-action button, they’re expressing an immediate interest in your product or service, allowing for instant communication, and potentially leading to quicker conversions. Also, users who are interested in making a purchase or seeking more information can seamlessly transition from browsing the ad to engaging with your business directly. Phone calls also provide a more personal form of communication. This can lead to better engagement and a deeper connection with your brand, as users have the opportunity to ask questions and receive immediate responses. With the widespread use of smartphones, click to call call-to-action buttons are particularly effective on mobile devices, and with consumers spending 4 hours and 39 minutes on our mobile phones doing non-voice activities every day, that is a lot of opportunity for Social Mirror click to call ads to be served.
Click/scan to email is also another call to action button that is available. By encouraging users to email, you can capture leads directly into your inbox. This gives you the opportunity to follow up promptly and nurture leads through the sales funnel. With this format, you are also able to pre-populate the “To” field and can have multiple email addresses loaded in, and you can also pre-populate the “Subject” and “Body” fields within the email, making it quicker and easier for the consumer to reach out. Click to email call-to action buttons can serve various purposes, including requesting more information, scheduling appointments, providing feedback, or initiating a purchase. This versatility makes it suitable for a wide range of advertising campaigns and objectives.
The other option for a more personalized call-to-action is click/scan for directions. By offering directions directly from the ad, users can click on the call-to-action button to get directions to a physical location without having to manually enter addresses into their navigation apps. Providing directions also encourages users to visit your physical location, resulting in increased foot traffic. This is particularly beneficial for brick-and-mortar businesses such as retail stores and restaurants.
As I mentioned earlier, Social Mirror ads tend to get higher engagement rates than other ads because they have that social media element to them, with which people are used to interacting. They also have more of an organic and native feel within the user’s content and are less intrusive than traditional ads. They can be particularly effective at capturing the attention and driving engagement amongst those who are heavy users of social media.
