Agency FAQ

Agency FAQs

Vici moves at the speed of your business.  Our operations teams offer support in multiple time zones on the phone, via email, or login to our “Frequently Asked Questions” portal that gives you instant access to vast array of answers to digital topics, which is updated every week. We pride ourselves in above and beyond customer service for all of our clients.  Ask us for references and hear it directly from our clients.

Our team creates collateral that meets your agency brand standards.  Receive our success stories, pre-built proposals, category-specific decks, and reporting that is client-facing.  Your client will never see, hear, or know about Vici – we work for you.

Our clients have 24-7 access to an online reporting portal that gives you key performance indicators about your campaign.   We also provide you with monthly reports which include impressions, click-through-rate, view-through-rate, publisher performance, creative performance, device performance across mobile/desktop/tablet, geographic reporting, call tracking, and conversion reporting.

Agency training consists of three (1) hour web/phone consultations.  During the first training you will learn the “Client Capabilities” presentation to explain Retargeting, targeted display products, Household IP targeting, and video advertising to your clients.  During the second training you will learn about the digital buying process, plus our easy-to-use online Request For Proposal and Insertion Order portal.  The third training guides you through reading and interpreting reports, as well as mastering the digital pitch.  Once your onboarding is complete you have access to weekly webinars every Wednesday at 12n eastern on a variety of digital topics from prospecting to closing.

We work with agencies big and small across the country who specialize in a variety of industries including: direct mail, media buying, creative production, as well as industry-specific verticals.

All digital media planning and media buying is done in-house.  We buy across 17 different exchanges and only quality, above-the-fold inventory.  Each campaign is assigned a Vici campaign manager who handles your client’s campaign optimization.

Vici has managed digital campaigns with SMBs in hundreds of retail categories from events to med spas to restaurants.   To support bigger marketing budgets in automotive, political, concert promotion, financial, and higher education we’ve created industry-specific decks to give you the expertise to win new clients.

At Vici we not only fulfill digital campaigns, but we also handle campaign planning.  Our client support portal gives you access to our Request For Proposal (RFP) system, which you can use to submit requests 24-7.  Once we receive your request our team of digital specialists create a Media Planner specific to your client’s business and return it to you within 2 business days.

Once your onboarding is complete you have access to weekly webinars every Wednesday at 12n eastern on a variety of digital topics from prospecting to closing. Your assigned trainer is also available to you to answer questions outside of our scheduled webinars.

Outside of working with agencies across the country, Vici also partners with traditional media groups in television, radio, billboard, and print.  We specialize in integrating our products with traditional media efforts, offering training to account managers managing multiple mediums.

Vici works as your digital department completely behind the scenes.  We provide collateral with your brand standards and support on the phone under your company name.  We are an extension of you.

We pride ourselves with speed and accuracy whenever you or your client’s need help.  For technical assistance we will either craft an email you can rebrand as your own or we can jump on the phone white labelled as your business.

We work with 1-person agency shops on up!

Our superb customer service and expert training is not the only thing sets Vici apart.  We track View Thru Rates & Conversions not just Impressions or Clicks.  We include Call Tracking service with any digital campaign.  We buy across 17 different exchanges with only quality, above the fold inventory.  And our operations team is the best in the business with optimization, digital strategy, and campaign management.

We customize each client’s digital strategy and media planner to their needs and varying budgets.  Based on the client’s historical web traffic, the local search volume, and target demographic we create plans to suit both large and small ad budgets.

Each agency is assigned a market trainer who works as your point person.  You also have access to the operations team directly via email or phone call.  Getting help is easy without having to submit a support ticket.

Email your interest and we will set up a call to discuss onboarding.